Developing Effective Communication Skills

Speaking is one of the first things people learn to do. But learning to speak does not equate learning how to communicate, which can have a serious affect on individual careers and success. Communication is arguably one of the most important business skills, no matter what the industry is and even more critical when your role involves dealing with customers. Have you ever heard the saying, “It’s not what you say, but how you say it”? Whether eliminating misunderstandings or encouraging a peaceful work environment, efficient communication with those around you will allow you to get work done quickly, professionally AND with better results. Although everyone communicates differently, this session will give some pointers on how to improve your skills and increase your chances for success!

Presenter: Tonya Snider with TenBiz inc.

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