Providing Great Library Service With Skill and Empathy

This 90-minute webinar session with Steve provides realistic and practical tools to help all library employees with patron-contact jobs to better deal with entitled, difficult or even angry people, over the counter or over the phone. Steve uses his background in HR, security, and law enforcement to teach this program in a fast, entertaining, and even humorous way. Steve is …

Database Training: The Good, the Bad and the Ugly

“Diana Castro and Patrick Hoecherl, two trainers at the Salt Lake City Public Library, share their experience with creating effective database training for library staff. From a two hour monologue about every electronic resource the library offers to five minute long self-directed database explorations Patrick and Diana will cover it all – the good, the bad and the ugly.” View …

Booktalking Your Way to the Friendliest Library in Town

Booktalking is at the heart of what we do with patrons each and every day at the public library. Whether we are sharing books informally at the services desk, presenting a prepared list of books, or posting information online, talking about books is something we do each and every day. It is a core service, but it is also hard …

New Media Literacy

Media Literacy is changing. Fact and fiction used to be easier to differentiate, but with new technologies that line is becoming blurrier. This webinar will discuss new technologies in machine learning, video, audio and more that any media literacy educators should know. While some of the same strategies for discovering credibility remain, the 21st century calls for a deeper look at …

Hand holding coins

LSTA Grant Application Training

This training will walk you through the eligibility of this grant, the funds available, and the requirements of the FY2018-2019 application.  We will review the schedule for this round and some tips for success in grant writing.  This webinar is also a great opportunity for you to ask your questions to the grants coordinator and understand Utah State Library expectations …

Filling Out the Statistical Annual Report

This is a shorter, online version of the in-person-sold-out hit presentation. Whether this is the first time you are submitting the Statistical Annual Report to the State Library or you have done it ten times before, this training is for you. Library directors and administrators, Board members, government officials, and researchers across the state and around the country routinely use …

Promoting Your Library in the Community

You know what a valuable resource your library is – but do the members of your community know?  When we are immersed in the library environment ourselves, it’s easy to forget that there are many in our community who really don’t know what we have to offer. So it’s our job to tell them! “Promoting Your Library in the Community” will prepare you …

Geek Programming

Geeky programs can bring in patrons of all ages, backgrounds and interests to your library. They have an amazing power not only to entertain, but to educate. Carrie Rogers-Whitehead ran geek-related programs for nearly a decade as a librarian and in July 2018 published the book Teen Fandom and Geek Programmingwith Rowman and Littlefield. This webinar will cover: Geek and fandom …

How to Handle That Dreaded Discipline Problem

There’s no doubt about it – for many of us, handling discipline is probably one of the things we dread most about our jobs. Yikes! The key is to understand the importance of doing what we dread the most – handling it! So often we try to ignore it, hoping it will go away. Does it? Rarely. And what we try to …

The Technology Reference Interview

There’s no doubt about it – for many of us, handling discipline is probably one of the things we dread most about our jobs. Yikes! The key is to understand the importance of doing what we dread the most – handling it! So often we try to ignore it, hoping it will go away. Does it? Rarely. And what we try to …

Deep Dive into Device Lending

More and more libraries are lending devices such as WiFi hotspots, Chromebooks, and tablets. This webinar will take a deeper look at the nitty gritty details of device lending, such as device security, policies, budgeting, and vendors. View Webinar: Online Presenter:Stacy Vincent, Amy Purdy, Cristina Graham, & Karen Barton Date: June 18, 2018

Effective Workplace Communication Skills

Experts suggest that we are communicating in one way or another more than 90% of the time we are awake! Communication can be positive or negative, verbal, non-verbal or in writing. Communicating effectively is a learned skill that requires practice, patience and a desire to be more effective every day. This interactive and informative webinar program will give attendees the …